Louder doesn’t mean better: hearing loss communication tips

Talking to someone with hearing loss doesn’t have to be very different, and it’s easy to do. The most important things to consider are your volume, clarity, speed and pauses. Here are some easy tips you can do to help conversation when speaking to someone with hearing loss.

  • GroupCreated with Sketch. Speak clearly: Speaking with clarity can be one of the most helpful things you can do. Slow down your words a little, don’t mumble, speak evenly.
  • GroupCreated with Sketch. Keep a consistent volume: Being loud doesn’t necessarily help people with hearing loss to understand you as its the frequencies of the sound that they cannot hear.
  • GroupCreated with Sketch. Always turn to face the person you’re talking to: If your back is to them, not only is the sound being projected the wrong way, but if they use lipreading to help understand, they won’t be able to do that.
  • GroupCreated with Sketch. Use slightly longer pauses than usual: Don’t make things awkward by leaving long silent pauses but give the other person enough time to process the information you have told them. You can easily do this by giving them more time.
  • GroupCreated with Sketch. Don’t cover your mouth when speaking: Lipreading is a lot more difficult if you can’t see the other person’s lips.
  • GroupCreated with Sketch. Try not to have important conversations in places with a lot of background noise: Loud spaces can have a big effect on people with hearing loss. Make sure you’re having conversations in places with very little or no background noise.
  • GroupCreated with Sketch. Repeat or rephrase: There may still be some words which are very difficult to understand. Try using synonyms or alternative words if repeating doesn't work e.g “We went to her house” to “We went to her home”.

What to do when you're talking to someone on the phone:

Hear your mobile calls better with Audacious MobileYou could try video calling as that can help people see your lips, or to use sign language. But it is also good practice to continue to bear in mind your tone, pace and pauses and be aware that you may need to adapt to their hearing needs. But, until now, most mobile networks haven’t considered whether mobile calls are always accessible for people with hearing loss.

Even when you’re out-and-about in busy or noisy locations, mobile phone calls can be difficult. This is the reason why Audacious, a mobile network provider with a difference, was created. Matthew, Audacious’ founder, realised that the telecommunications industry had been overlooking deaf accessibility. He decided to take matters into his own hands and create a solution, and to improve human connection through communication.

An Audacious SIM card uses world-first Clear Call technology that personalises mobile calls to your hearing. By measuring how someone hears over the phone with their Sound Check, a personal hearing profile is created. This is applied to every call made, adapting the frequencies, pitches and volume. Meaning clearer mobile calls, anywhere, anytime.

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