Martin’s story: I find voice calls so frustrating

Hi, I’m Martin. I’m 32 and one of the many people in the UK with hearing loss. I have a severe hearing loss in my right ear and suffer from permanent tinnitus in both ears. Since then, I have found using a mobile phone more challenging than it should be due to the sound quality that networks have previously provided.

You can't lip read over the phone

As someone with a significant hearing loss, I don’t tend to make a lot of phone calls. I’ve become very good at lip-reading. But of course, when you’re on a voice call with someone, that’s no help at all. Which is one of the reasons why I find voice calls so frustrating.

Worse than that, for those who rely on a hearing aid, this can actually make things even trickier when you’re on the phone. The most common form of hearing aid clips behind the ear to amplify certain sounds and cut out background noise. But unless you hold your phone at a very strange angle, your hearing aid will assume that the sound coming from your phone is background buzz and will do its best to make sure you can’t hear it at all.

Add to that the fact that background noise and a poor signal can sometimes make even those with perfect hearing struggle on the phone sometimes and you can see why I prefer texting.

When I recently upgraded my phone, I never even bothered to look at any options that might help me hear voice calls. I didn’t think to investigate any aspect of a mobile phone’s most primary function.

Life changing technology

Hear your mobile calls better with Audacious MobileI found it was only when I heard the sound quality of my personal hearing profile from Audacious that I realised just what terrible sound quality I’d been putting up with for years. Once you’ve set up your profile, the difference in the sound quality is immediate. It’s so much clearer and easier to decipher than anything I’ve ever experienced over the phone.

I’ve always just resigned myself to the fact that I can’t hear very clearly when using a mobile and as a consequence, I avoid chatting whenever I can. I deliberately miss calls and text the person back instead or I pretend the signal’s too bad to let me ring someone rather than waste time by trying to hear over the phone. But the Audacious SIM gives the best possible experience of making a phone call and honestly, it’s nothing short of life-changing.

The sound quality is fuller, clearer and much easier to understand than anything I’ve ever heard through a handset. And it’s given me the confidence to not only answer my phone when it rings, but to actually call people for a chat, which is something I’ve never felt able to do before.

Even when I’m out and there’s a load of background noise, I can still call my friends to find out where they are and actually hear what they’re saying to me.

Finally, there’s a way to combat the isolation, stress and sheer frustration that people with a hearing loss experience when using a mobile. And take it from me, it really can make a profound difference to the quality of a person’s life.

The technology in the Audacious SIM has completely changed the way I interact with my phone and, consequently, my friends, family and colleagues. And you really can’t put a price on that.

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